Security Relief Officer up to £10.50 p/h Job at Croma Vigilant – Edinburgh

Croma Vigilant Security is extremely proud to be appointed as the Security provider for the St James Quarter (SJQ).

SJQ will be a world-renowned retail-led mixed-use destination comprising 850,000sf of prime retail, food, and leisure space, a multi-screen cinema, a world-class “W” hotel, 152 private apartments, and a 4-star aparthotel.

Job Purpose

We are seeking a highly experienced Customer Service Ambassador on a relief basis, to provide our 5-Star front of house service delivery whilst maintaining a subtle, yet visible security presence.

A warm welcome from our front-of-house team will determine the first impressions of our visitors. This customer service and security role is to provide the highest level of customer care.

This opportunity operates on a part-time contract working approx. 20 hrs per week with more hours available on request.

We offer a competitive pay rate of £9.75 per hour.

At Croma Vigilant, we pride ourselves in offering an exemplary welcome to our visitors whilst keeping them safe and the site secure.

Key Responsibilities

Deliver a 5–star guest experience at all times

Provide a professional first impression and deliver beyond client/visitor expectations

Ensure all visitors experience the full customer journey

Provide and maintain a consistently superior level of customer service at all times

Sensitive customer interaction while maintaining a cohesive acknowledgment of all guests

Be seen as a visible customer-focused professional by being proactive and greet clients and visitors where possible

Anticipate and action client requirements in a professional manner

Provide a consistently professional service at all times

Issue visitor passes using the agreed sign in and out policies and procedures

Communicate where required visitor or client arrivals with a high level of discretion

Handle all incoming telephone calls and inquiries in an efficient and sincere manner

Handle mail and courier inquiries with discretion and sensitivity

Provide administrative support

Ensure all fire exits are kept clear. Health & Safety issues are reported

Ability and foresight to create a safe environment for all guests and visitors

Maintain a high-security awareness at all times

CCTV interaction where required

Complete a full detailed handover at the end of each shift

Person Specification

Professional, highly driven, flexible, enthusiastic, proactive, self–motivated team player

Holds a true passion for high standards of customer service delivery

Ability to provide a 5-star guest experience

Previous experience in hospitality or a customer service facing role

Excellent interpersonal skills and the ability to interact with people at all levels

Immaculate presentation

Intuitive customer-related logic

Excellent telephone etiquette

Ability to work independently with confidence, using own initiative as required

Look for opportunities to enhance client/visitor experience

Clear, concise, and confident communication skills which are customer service orientated with a very keen eye for detail

Confidence and common sense to access and utilize expert resources when making decisions

Maintain and practice a high degree of confidentiality at all times.

Have an acute sense of security awareness

Valid SIA license preferred but not essential

5 years of continuous work employment history without gaps and verifiable work history

About us:
Croma Vigilant covers a range of security-related services including manned guarding, mobile patrols, and keyholding.

We currently employ 1000 members of staff across the UK and cover a range of security-related services including manned guarding, mobile patrols and keyholding. High standards are embedded in the DNA of the company and we pride ourselves on delivering seamless service to our clients. We currently have an annual turnover approaching £40 million per annum and a forecast for continued growth throughout the next five years.

We are Investors in People Gold accredited and believe that we are only as good as the people we employ, so staff welfare, support and development, is an absolute priority for us. We ensure our staff from the outset are given the skills required to be competent.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

About the Company

Company: Croma Vigilant –

Company Location:  Edinburgh

Estimated Salary:

About Croma Vigilant -