Security Relief Officer up to £10.50 p/h Job at Croma Vigilant – Edinburgh
SJQ will be a world-renowned retail-led mixed-use destination comprising 850,000sf of prime retail, food, and leisure space, a multi-screen cinema, a world-class “W” hotel, 152 private apartments, and a 4-star aparthotel.
We are seeking a highly experienced Customer Service Ambassador on a relief basis, to provide our 5-Star front of house service delivery whilst maintaining a subtle, yet visible security presence.
A warm welcome from our front-of-house team will determine the first impressions of our visitors. This customer service and security role is to provide the highest level of customer care.
This opportunity operates on a part-time contract working approx. 20 hrs per week with more hours available on request.
We offer a competitive pay rate of £9.75 per hour.
At Croma Vigilant, we pride ourselves in offering an exemplary welcome to our visitors whilst keeping them safe and the site secure.
Deliver a 5–star guest experience at all times
Provide a professional first impression and deliver beyond client/visitor expectations
Ensure all visitors experience the full customer journey
Provide and maintain a consistently superior level of customer service at all times
Sensitive customer interaction while maintaining a cohesive acknowledgment of all guests
Be seen as a visible customer-focused professional by being proactive and greet clients and visitors where possible
Anticipate and action client requirements in a professional manner
Provide a consistently professional service at all times
Issue visitor passes using the agreed sign in and out policies and procedures
Communicate where required visitor or client arrivals with a high level of discretion
Handle all incoming telephone calls and inquiries in an efficient and sincere manner
Handle mail and courier inquiries with discretion and sensitivity
Provide administrative support
Ensure all fire exits are kept clear. Health & Safety issues are reported
Ability and foresight to create a safe environment for all guests and visitors
Maintain a high-security awareness at all times
CCTV interaction where required
Complete a full detailed handover at the end of each shift
Professional, highly driven, flexible, enthusiastic, proactive, self–motivated team player
Holds a true passion for high standards of customer service delivery
Ability to provide a 5-star guest experience
Previous experience in hospitality or a customer service facing role
Excellent interpersonal skills and the ability to interact with people at all levels
Intuitive customer-related logic
Excellent telephone etiquette
Ability to work independently with confidence, using own initiative as required
Look for opportunities to enhance client/visitor experience
Clear, concise, and confident communication skills which are customer service orientated with a very keen eye for detail
Confidence and common sense to access and utilize expert resources when making decisions
Maintain and practice a high degree of confidentiality at all times.
Have an acute sense of security awareness
Valid SIA license preferred but not essential
5 years of continuous work employment history without gaps and verifiable work history
Croma Vigilant covers a range of security-related services including manned guarding, mobile patrols, and keyholding.
We currently employ 1000 members of staff across the UK and cover a range of security-related services including manned guarding, mobile patrols and keyholding. High standards are embedded in the DNA of the company and we pride ourselves on delivering seamless service to our clients. We currently have an annual turnover approaching £40 million per annum and a forecast for continued growth throughout the next five years.
We are Investors in People Gold accredited and believe that we are only as good as the people we employ, so staff welfare, support and development, is an absolute priority for us. We ensure our staff from the outset are given the skills required to be competent.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
About the Company
Company: Croma Vigilant –
Company Location: Edinburgh