Security Officer Job at Sodexo – Edinburgh

The security officer will need to cover the site to a very high level due to the nature of this retail/events site. The officer must be flexible to cover any day within the week including night shifts or late events. The officer will be responsible for many different security requirements on site and will follow the lead of the security supervisor. The officer must keep an excellent corporate image and display excellent professionalism. The main objective on site will be to protect staff and visitors, prevent damage to property and safeguard our client’s products on site in line with the agreed assignment instruction and standard operating procedures. The security officer must meet or excel all KPI’s that have been agreed and trained out. The officer will carry out regular Sodexo and site-specific training including wider training when required. The officer will compile with all Sodexo and Diageo compliance.

Role Responsibility

Preventing intruders from entering restricted areas

Ensuring the safety of all staff and visitors on site

Protecting the property from damage

Preventing and deterring theft on site

Dealing with the visitors ensuring world class customer service

Dealing with disgruntle visitors in a professional manner.

To be punctual and professional always

Excellent grooming standards to be maintained at all times

Work successfully as part of a team

Securing all types of events on site

Assist the security supervisor to ensure compliance with all internal/external audits

Document Management in line with GDPR requirements

Immediate response and control of emergencies on site

Operating the client’s CCTV and access control systems in line with codes of practice

Compile and submit fully detailed reports and witness statements

To attend Magistrates or Crown court as a witness when required

Main Assignments:
Maintain the security of the premises via internal and external patrols

Greet and meet customers in a professional manner

Report all abnormalities to the security supervisor

Reply to all Emails and phone calls promptly and professionally

Maintain accurate inputting and recording of the DOB, Key register, Search sheets etc.

Ensure that ID cards are issued with relevant clearance levels including regular auditing

Patrol high risk areas in line with the assignment instruction

Assist with the evacuation of the building

Must comply with all Diageo and Sodexo policies at all times

Greet customers in a pleasant professional manner and deliver a high level professional and consistent service at all times

Maintain and update the Sodexo daily document files

Flexible to cover both day and night shifts if required with weekends and short notice.

Access control – ensure that only authorised personnel are granted access and issued with access cards

Manage and audit the access control clearances on site for staff/visitors and contractors

Those who are not authorised must obtain authorisation prior to access being granted.

CCTV monitoring – in line with SIA licence regulations and GDPR.

Alarm monitoring – ensure that all alarms are responded to, investigated and recorded in line with Diageo policy

Monitor and respond to the fire panel

Maintain radio communication with site team

Key management in line with process

Write fully detailed incident reports and follow the escalation process

Carry out searches as directed by the client

Escalate all issues to the site supervisor and workplace manager

Accepting deliveries, storing them appropriately and notifying the customer

Signing in contractors and performing all necessary inductions

Lock and unlock the building as per the assignment instruction

Compile with all the security SOP’s and risk assessments

Liaising with the Key Holding Company to arrange out of hours service

Assist with any other duty as directed by management.

To monitor and respond to the product tagging system

Providing first aid when needed

Carry out training that may include off site training courses

Complete all tasks outlined by the security supervisor and workplace manager

The Ideal Candidate

Must hold a valid DS SIA licence

Must hold a valid CCTV SIA licence (training can be provided)

Must hold a EFAW or FAW first aid certificate

Good written and spoken English

Must be flexible to work days, nights and weekends

Able to respond to all emergencies swiftly

Knowledge of security techniques

Ability to type up full and detailed incident reports

Previous security experience in a high-end retail or events venues

Excellent customer service skills

Excellent awareness skills

Aptitude to remain calm under pressure

Smart appearance

Ability to stand for long hours

Maintain high standards at all times with excellent customer service

Ensure that all security checks are completed, and no breaches occur

Ensure the safety of staff and visitors

Protect the property from damage and deter all theft.

Ensure all paperwork and registers are completed accurately and in line with the assignment instruction

Adhere to all the businesses health and safety requirements including PPE and risk assessments.

Package Description

The Role is:
4 on 4 off which is 42 hours a week

Opportunity for overtime

You will be on the same shift for the 4 on, then rotate

Shifts are:
09:00 to 18:00

12:00 to 00:00

13:00 to 01:00

23:00 to 09:00

You will be covering retail/reception/bar/control room and patrols.

About the Company

Company: Sodexo –

Company Location:  Edinburgh

Estimated Salary:

About Sodexo -