Diamond TAM (German Army + BWI) Job at Trend Micro – München
Trend Micro Incorporated, a global cloud security leader, creates a world safe for exchanging digital information with its Internet content security and threat management solutions for businesses and consumers. A pioneer in server security with over 25 years experience. We deliver top-ranked client, server and cloud-based security that fits our customers’ and partners’ needs, stops new threats faster, and protects data in physical, virtualized and cloud environments. Powered by the Trend Micro Smart Protection Network infrastructure, our industry-leading cloud-computing security technology, products and services stop threats where they emerge, on the Internet, and are supported by 1,000+ threat intelligence experts around the globe. For additional information, visit www.trendmicro.com
At Trend, we are always looking for top talent. We hire capability 1st, and you will work with the best. When you join us, you have direct access to any level, and freedom to make an impact and influence. With Trend Micro, you drive your own development. You are recognised for your passion to succeed, and can be the best part of yourself here.
Discover your next exciting career opportunity….
The Technical Account Manager is responsible for managing technical issues directly related to the use, support, and implementation of Trend Micro products and solutions, using effective customer skills on-site, over the phone, and online to ensure the highest level of customer satisfaction through understanding and identifying the customers’ complex network.
Effectively interacting with the engineering teams to provide solutions to complex technical issues, sharing best practices with other Technical Account Engineers to enhance the quality and efficiency of support
Maintaining and expanding working knowledge of current Trend Micro products as well as integration and methods of support delivery
Takes over Project Management Lead for current and future Premium Service Customers in case of PreSales
Responsible for RFP’s with regards to the Premium Service Program itself
Works Closely together with EMEA TAM pool to manage open cases to resolution
Share knowledge through technical sharing or training
Continuously improve and upgrade technical knowledge and skills through training and certification
Meet business objectives and team targets defined by SLAs and Scorecards
Very good Project Management Skills
Fluent in English and German
Very good Knowledge of networking and communication.
Use to talking to end user customers
Documented skill set, in Microsoft platform, including server OS, Exchange and other server applications
Documented skill set in Virtualisation (Data Center virtualization, Client virtualization)
Eager and enthusiastic with experience in the field
Very good knowledge of Microsoft environment, both platforms and applications
Very good knowledge of the IT security sector
Experienced within the AV / malicious code field
Experienced with Unix / Linux platforms
Typically worked for large end users (enterprise) and / or resellers / channel partners, or even with other security vendors
At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. We like to have fun while taking our culture seriously. We are an equal opportunity employer and are committed to this regardless of race, colour, religion, sex, nationality, age, citizenship, sexual orientation, marital status, gender identity or veteran status. We do not allow discrimination or harassment of any kind.
About the Company
Company: Trend Micro –
Company Location: München